What is a Public Contact

Public Contacts are a way to add users as Benefits Contacts, without providing them with a Partner Dashboard account.

The main intent of this is to allow Broker Partners to assign an inbox as a contact for a group, rather than a specific person as the point of contact.

Example: As a broker, you have a service team that works with groups & employees on benefits related questions, rather than a specific account manager or benefits consultant.  You can create a Public Contact, like service-team@ broker.com , then assign this Public Contact as the Benefits Contact for one or more groups.