The amount you contribute each month to your commuter benefits is pre-loaded onto your Zenefits Card on the first of every month. For example, if your commuter benefits start on January 1st, your Zenefits Card will be loaded with your full monthly contribution amount on January 1st.
However, you can only spend your commuter benefits funds on expenses that you have on or after the plan's start date. If your plan has started, but you haven't received your card, you can submit claims.
If you change your contribution amount before the 25th of the month, the new amount will be added to your current balance on the 1st of the following month. If you make the change after the 25th, the new amount will be added to your current balance on the 1st of the month after next.