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Why was my commuter benefits purchase declined?

There are 3 common reasons why your Commuter Benefits purchase (either with your Zenefits Card, or by submitting a claim) was denied:

  • The expense isn't eligible. Learn more about eligible Commuter Benefits expenses
  • Your plan hasn't started yet. You won't be able to use funds before the start date. 
  • Your balance is insufficient to cover the expense. Remember, your Commuter Benefits contributions are added to your account only after they are deducted from your paycheck. 

You can check your available funds and your plans start date in your Commuter Benefits app. Simply click the app on your dashboard, then look under Benefits Summary to view your available funds and start date. 

To determine why your claim was denied, open the app and click Claims. Hover over the question mark next to the Declined status.

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