Skip to main content




How COBRA Administration Works in Zenefits

How to Configure COBRA Administrator and COBRA Classification

Before terminating an employee in Zenefits, make sure your COBRA administrator (TPA) and COBRA classification is setup in Zenefits.  To do this, follow these steps:

  • Click on the Benefits Administration app in your admin dashboard
  • Click on the Company Tab at the top of the page
  • Scroll to the bottom of the page and select Configure COBRA
  • Choose your company's COBRA Classification and depending on the classification and state you will be asked to select a COBRA administrator. If you have any queries regarding the classification, you can reach out to your broker.
  • Set your COBRA Administrator as COBRA Complete (our designated COBRA vendor) or Self-administer (you or your broker will manage COBRA outside of our system)
  • If you have chosen COBRA Complete, you will be taken to the checkout page to purchase the COBRA product, if not already purchased
  • Click Continue (for checkout) or Save
  • You can view your COBRA settings on the Company tab within the Benefits Administration app

Please note that Zenefits system will not automatically determine or update the COBRA classification for your company. If you would like to change your COBRA classification or the administrator, please reach out to Zenefits Support through the Help link or app on your dashboard. 

How COBRA is Administered to a Terminated Employee

If you have set up COBRA Complete or Accrue Solutions as a COBRA TPA in Zenefits, a terminated employee's information is automatically sent to these vendors and COBRA election paperwork is mailed to them. The terminated employee will make payments to the COBRA TPA, who will remit funds to the group.

As an administrator or broker, you have your own login to access COBRA enrollee information directly on the COBRA TPA's  online platform.  

The general election notice, describing general COBRA rights and employee obligations, that must be provided to all  enrollees  on your group health plan is automatically sent directly from the Zenefits system as an attachment in the benefits enrollment confirmation email.

How COBRA Open Enrollment Works

When Open Enrollment is launched in Zenefits, the new plan information will automatically feed over to our designated COBRA partner (COBRA Complete or Accrue Solutions). The partner will mail Open Enrollment packets to all qualified beneficiaries. Employees who get terminated just before or during the Open Enrollment window will also get a chance to go through Open Enrollment with COBRA.

In order for the terminated employees to receive the paperwork and make elections before carrier deadlines, it is important to select your company renewal plans and launch Open Enrollment in Zenefits as early as possible.


  • Was this article helpful?