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FAQs About Managing HSAs Through Zenefits

How can I cancel my HSA?

If you no longer want to contribute to your HSA, but you want to keep your account open and continue using any remaining funds, follow these steps:

  1. Click on the Health Savings Account app on your dashboard.
  2. Click the Change Contribution button near the top of the page.
  3. Enter $0 as your contribution amount, then click Save Changes.

If you want to close your HSA, follow the steps above, then contact support to request that your account is closed.



How can I change my monthly HSA contribution?

Employees can change their monthly HSA contribution at any time from their Health Savings Account app. To change your contribution, follow these steps:

  1. Click on the Health Savings Account app on your dashboard.
  2. Click the Change Contribution button near the top of the page.
  3. Enter your new monthly contribution amount, then click Save Changes.
Why haven't I received my HSA card?

You should receive your Zenefits Card within 10-15 business days after completing enrollment in a new HSA. If you don't receive the card within that period, you can order a new one in Zenefits.

Keep in mind that once you order a new Zenefits Card, the current card will be deactivated. If it arrives, it won't be usable. You'll have to wait for the new one to arrive.

How is HSA renewal handled?

There is no HSA renewal flow required. Because you can change the amount that is contributed to an HSA at any time, there is no need to have a formalized open enrollment. The HSA account will remain active until it is proactively cancelled by an admin of the group.

How can I check my WealthCare Saver HSA balance?

For WealthCare Saver, you can check your available HSA funds by clicking the Health Savings Account app on your Zenefits dashboard. Your current HSA balance will be displayed under Benefits Summary.

How can I order a new WealthCare Saver HSA card?

If you lose your Zenefits Card and you have an HSA, you can order a new one through the Health Savings Account app.

  1. Click on the Health Savings Account app on your dashboard.
  2. On the right side of the page, under Your Zenefits Card, click Replace it.
  3. Make sure your home address is up to date. If it's not, click I need to update my home address and enter your current address.
  4. Click Send Me a New Card.

Please allow 10-15 days for your new card to arrive.

Where can I find my WealthCare Saver HSA account number?

You can find the account number for an HSA with WealthCare Saver in the Zenefits Flex Benefits portal. You will be able to access the portal by clicking on the Health Savings Account app and clicking on the Go to HSA Portal button.  

To find your full HSA account number in the Flex Benefits portal, hover over the eye icon eye icon next to the Health Savings Account on your Accounts page.

What is CIP testing for WealthCare Saver HSA?

What is CIP testing?

Customer Identification Program, or CIP  testing, is a United States requirement, where financial institutions need to verify the identity of an employee wishing to conduct financial transactions. Generally, CIPs are looking for name, date of birth, address, and identification number (this information can sometimes be outdated, causing a failure).

What if I fail CIP testing? 

If an applicant fails the CIP testing, they will be given a URL and unique access code to a DocuSign form where they can go online to upload documentation and validate their identity.

Who performs the CIP testing? 

WalthCare  Saver works with a third party program to perform the testing. 

What should I do if WealthCare  Saver contacted me about CIP testing? 

Reach out to WealthCare Saver to discuss your CIP test results.

WealthCare  Saver : 1-866-287-5675 

Monday – Friday, 8 AM to 8 PM EST

We are not able to schedule contributions to the employee's HSA until they verify the information.

What does the CIP  testing email from WealthCare Saver look like?
From: hsaalerts@wealthcaresaver. com
To: Employee's work email address
Subject: Health Savings Account (HSA) Verification Needed - Action Required

"Thank you for your interest in establishing a Health Savings Account (HSA).

In accordance with the USA PATRIOT Art Federal law requires all financial institutions to obtain, verify, and record information that identifies each individual or entity opening  an account.

In order to complete the HSA account opening process, please provide the documentation listed below along with a copy of this notification request.

For fastest processing, visit the following link and enter the three letter code from the text below to submit the documentation required:

Please provide a copy of one of the following (use code "PSA" in the DocuSign from the above link if applicable):

  • Social Security Card, or 
  • Social Security Benefits Award Letter if it reflects full SSN, or
  • Recent W-2 form if it reflects full SSN (within last 2 tax vears)

And also provide a copy of one of the documents below:

  • Current /Unexpired State Issued Driver's License or
  • Current/Unexpired State Issued ID Card or
  • Current/Unexpired Passport (US or Foreign), or
  • Current/ Unexpired Military ID or
  • Current/Unexpired Permanent Resident Card (aka "Green Card"), or
  • Current /Unexpired Employment Authorization Card or
  • Birth Certificate (if the name is the same), or
  • Certificate of Citizenship/Naturalization

And also provide a copy of one of the documents below:

  • Paystub/ Voucher (must be issued within the past 60 days), or
  • Utility Bill with service address listed (must be issued within the past 60 days), or
  • Phone Bill with service address listed (must be issued within the past 60 days), or
  • Bank Account/Credit Card Statement with current address (must be issued within the past 60 days), or
  • Insurance/Investment/Mortgage Statement with current address (must be issued within the past 60 days), or
  • Vehicle Registration Card (must be issued within the past 60 days), or
  • Current Annual Lease/Rental Agreement (must be signed within last 12 months)

Important Note: A P.O. Box can only be referenced as a shipping address. There must always be a Residential address referenced in the HSA demographics. Verification documents are required for the Residential address.
If using an alternate method of submitting documentation from the above link, please send a copy of this notification request and the documentation required to validate your identity using one of the submission methods below:

  • Upload your documents to your Administrator’s online HSA account website ("Portal")
  • Fax your documents to: 1-855-588-1028
  • Mail your documents to
    WealthCare Saver
    P.O. Box 162177
    Altamonte Springs, FL 32716

Once your documentation has been received and validated, your HSA will be opened and you will receive a Welcome Communication.

The Customer Identification Program requires us to close your HSA application if we are unable to verify an account owner’s identity.  If we do not receive all requested information and documentation within ninety (90) days of your HSA application request, we will close your application. 

If you have any questions, please contact your Employer or your Administrator.

Your HSA Administrator

This is a system generated communication. Please respond as instructed above."

Is there a fee for transferring funds from WealthCare Saver HSA to another?

Once an employee or employer HSA is canceled from Zenefits, each enrollee's HSA will become a direct-to-provider retail account. You can keep this account open and use your HSA funds directly or you can transfer to another HSA provider. This is entirely up to each individual HSA enrollee. There is a $25  fee to transfer HSA funds from WealthCare  Saver retail accounts to another provider.

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