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FAQs About Using a Health Care FSA


How can I get reimbursed for out-of-pocket FSA expenses?


If you paid out-of-pocket for an eligible Health Care FSA or Child & Elderly Care FSA expense, you can submit a claim to get reimbursed.


Why do I need to provide receipts for some of my FSA purchases?


When you use your Zenefits Card to pay with Health Care FSA funds for something other than an office copay, you may receive an automated email requesting a receipt to prove it's an eligible expense. You'll need to follow the instructions in the email and submit the receipt through your dashboard.

  • If you don't submit your receipt, your card may be deactivated for your FSA. You'll still be able to use your card for any other Flex Benefits accounts. You'll need to submit the receipts through your dashboard for the expense in order to have your FSA reactivated.
  • If an expense isn't eligible, you'll need to repay the amount. Here's how to submit repayment for an ineligible expense.
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