There are three common reasons why your FSA purchase (either with your Zenefits Card, or by submitting a claim) was denied:
- The expense isn't eligible. Learn more about eligible Child & Elderly Care FSA expenses or Health Care FSA expenses.
- Your plan hasn't started yet. You won't be able to use the funds before the start date.
- Your balance is insufficient to cover the expense. Remember, your FSA contributions are added to your account only after they're deducted from your paycheck.
You can check your available funds and your plan's start date in your Flexible Spending Account app. Simply click the app on your dashboard, then look under Benefits Summary to view your available funds and start date.
To determine why your claim was denied, open the Flexible Spending Account app, click "Claims," and hover over the question mark next to the "Declined" status.
If you have any questions or concerns about why your claim was denied, you can reach Zenefits FlexBen Claims Department at 1.866.609.4655.