Log into your Zenefits account and click on the Medical, Dental, or Vision Insurance card. This will take you to the Overview page. On the right side of the page, you'll find a link that says Member Services & Claims Info.
Clicking the link will show you:
- the URL to your carrier's website where you can create a profile
- the Member Services number so you can give your carrier a call
- the address where you can send any claims information
- the number to ask about any claims questions
If you are experiencing difficulty on the carrier's website, please note that the best people to contact would be the carrier directly. Zenefits cannot advise on how an insurance carrier's website functions.