COBRA Complete Contact Timeline
Once an employee experiences a qualifying event (typically a termination or reduction of hours) in Zenefits, their information is sent to COBRA Complete within 24-48 hours following the event date (excluding holidays and weekends). Once their information is entered into COBRA Complete, a COBRA Election Notice packet is generated overnight and sent to the qualified beneficiary. The notice is sent via regular USPS Mail and will arrive within normal mailing times, usually 5-7 days.
Please Note - If an employee has a future termination qualifying event date entered on their Zenefits account, their information is not sent to COBRA Complete until the termination is processed within Zenefits. Once processed, their information is sent to COBRA Complete based on the above timeline.
In the event a termination needs to be reversed, please reach out to COBRA Complete as soon as possible.
Thank you for the feedback!