Troubleshooting policy booklet upload

If you are unable to upload the policy booklets to the SPD tool in Zenefits:
  • Verify that the document is not password protected
  • Verify that you have saved the file under a different name (sometimes, file names are too long and this creates an issue when attempting to upload)

Most error messages come from the above issues. Take the following steps to fix either of these errors.

  • Use Chrome to open the PDF file, then right click on file content, choose Print, then save as  PDF. The new file should work with no error message. 

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