Why was my LPFSA purchase denied?
There are three common reasons why your LPFSA purchase (either with your Zenefits Card, or by submitting a claim) was denied:
- The expense isn't eligible. Learn more about eligible Child & Elderly Care FSA expenses or Health Care FSA/ LPFSA expenses.
- Your plan hasn't started yet. You won't be able to use the funds before the start date.
- Your balance is insufficient to cover the expense.
To determine why your claim was denied, open the Flexible Spending Account app, click "Claims," and hover over the question mark next to the "Declined" status.
If you have any questions or concerns about why your claim was denied, you can reach Zenefits FlexBen Claims Department at 1(866)-609-4655.
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