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The three levels of administrator

An administrator can be classified as:

  • Primary Administrator: has all permissions and visibility and total control of the company's account. Their account cannot be removed or edited by anyone else in the company. If the primary administrator leaves the company or switches roles, they must change the primary administrator to someone using the Change link in the Administrators tab of the Company Profile app.
  • Employee (Internal) Administrator: Someone employed by the company who has been granted administrator permissions by the Primary Administrator.
  • External Administrator: Someone who is not employed by the company who has been granted access to their account (i.e. an accountant or benefits liaison).
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