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How to Reset Employee's Multi-factor Authentication Information

For Administrators and Employees

If an employee has lost access to the device they use for multi-factor authentication (MFA) login, an administrator can reset the employee's MFA login by following the instructions below:

  1. After logging in to Zenefits, click on the Directory app.
  2. Click on the employee's name.
  3. Scroll down to the Account Info section. This will show the employee's current MFA login method.
  4. Click the Reset button. This will open a pop-up window to confirm the reset of the employee's MFA login method.

The next time the employee tries to log in, they’ll be prompted to set up their new MFA login device.

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