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Troubleshooting Steps

In the event that you received a PDF or website link from Zenefits and you are unable to open it, try copying and pasting it into your browser's search bar. Many browsers will truncate email links and therefore will not open properly by clicking. If you are unable to open a link sent by Zenefits, log into your Zenefits account as normal and then copy/paste the email link into your browser. See below for additional troubleshooting steps.

In the event a button or link is not working, first confirm there are no red notifications or error messages on the page due to an incomplete step. If there are no errors, try the troubleshooting steps below.

1. Make sure that whatever browser you're using is the most updated version.

2. Try clearing your browser's cache and cookies

3. For Google Chrome, click the three horizontal lines in the upper right hand corner of the window.

  • To clear browsing data, click Clear Browsing Data in the More Tools tab.
  • To open an incognito window in Chrome, click New Incognito Window.

For Firefox, click the three horizontal lines in the upper right hand corner of the window.

  • To clear browsing data, click History and select Clear Recent History.
  • To open an incognito window, click New Private Window.

If you're using the most updated version of Safari or Edge but still having issues, you may want to try Chrome or Firefox.

4. If you're using the most updated version of Chrome or Firefox but still having issues, you may want to try clearing your cache and cookies.

5. If you're using Chrome and have cleared your cache and cookies and are still having issues, you may want to try clearing your application data. 

6. If you've tried clearing your application data and you have a second computer, you may want to try testing the button or link there.

7. If you've tried all of the above and are still experiencing issues, please contact us with a screenshot of the full page with JavaScript Console enabled.

 

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