FAQs About Background Checks in Zenefits

We don't perform background checks ourselves. We use a third-party provider called Checkr. Checkr is a fully vetted and compliant background checking service.

Checkr, Zenefits' third-party background check partner, uses modern encryption methods to transfer and store user information. Data is always transferred using Secure Sockets Layer (SSL) and AES-256 bit encryption. Sensitive information like Social Security Numbers are encrypted at the database level.

Checkr's fee is $25 for a Standard Check, $35 for a Premium Check, and $5 (+ DMV fees) for optional Motor Vehicle reports .

  • Standard Check: Verifies SSN and checks national criminal records, sex offender list, address history, county criminal records, and terror watchlist for national, state, and current county of residence.

  • Premium Check: Expands the Standard Check to include all counties of residence in past 7 years.

Background check charges will show as labeled line items in your monthly Zenefits vendor invoice.

Once the worker has authorized a background check, there's no way to change the type of check you ordered. If you require an additional component to a background check, you will be required to wait 30 days to run a new check for the same individual.

Once an individual registers, authorizes the background check, completes their Basic information and their Contact Information, Zenefits will submit the check for processing. Background checks can generally take 2-9 business days to complete.

However, background checks are dependent on county courts to verify records, and processing times vary from county to county. If a background check is taking longer than expected, it could still be processing with the county courts.

Under certain circumstances, the processing time for a background check may exceed 9 business days. Administrators can check the status of a background check by entering the individual's information here.

Once the background check is complete, the worker and any authorized administrators are simultaneously notified of the results.

No. Since background checks are dependent upon various agencies and databases, neither Zenefits nor Checkr have the ability to expedite the timeline of the background check.

No. Zenefits can't run a background check on anyone under 18 years of age. Minors also cannot authorize a background check.

It's the employer's responsibility to handle this situation. Zenefits will not block benefits administration or other HR-related tasks. You can cancel a request for a background check, but only before the individual authorizes it.

Checkr is requesting the individual's identification to verify their SSN. If Checkr is asking for the driver’s license, it is so they can run the Motor Vehicle Report report.

If a background check report contains inaccurate information, the individual will need to contact Checkr in order to request that they run a reinvestigation report. Checkr can be reached by phone at 1-844-2-Checkr or via email at support @checkr. com.

No. It's not possible to receive a refund for a background check that has already been requested, as Checkr generates the charge as soon as the initial request is made.

When you run a background check through Zenefits, you'll receive a report that looks similar to these examples. Zenefits is unable to provide more information. Contact Checkr for additional explanation of a report’s results.

Checkr-Sample.png

Actual reports may vary depending on the type of background check requested.

Anytime an employer makes a negative employment decision based on the results of a background check, they need to follow the required FCRA adverse action steps and EEOC guidance in making the decision.

You will need to work directly with Checkr to send a pre-adverse action notification that:

  1. Informs the individual that their application will be denied based on the report,
  2. Includes a copy of his/her background report and a copy of A Summary of Your Rights under the Fair Credit Reporting Act, and
  3. Provides a reasonable period of time to dispute the results. If the new hire does not appeal the pre-adverse action letter after a reasonable amount of time, the administrator will need to send an official adverse action notice.

Administrators can view the status of background checks by clicking on the Hiring app located in the admin dashboard. Towards the bottom of the page, you will see the background check table which lists each name and the status.  Keep in mind, you will only see a report listed there if the background check has been completed - pending reports will not have results yet.

Administrators can also view the information from the worker's profile. Click on the Directory app located on your admin dashboard, then click on the name. From there, click on the Documents tab in the left-hand menu. You will be able to download the background check results from here.  

Administrators and workers can also click this link from Checkr and enter in the individual's email address, SSN, phone number, and date of birth. The link will confirm the status of the check and will display a link if any further documentation needs to be submitted by the worker to complete the check.

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