The instructions below only apply to companies who use the Contractors app on their dashboard.
If a contractor payment fails, or the contractor doesn't receive the payment, follow these suggestions . First, check on the status of the payment by clicking Pay in the Contractors card, then Payment History. Find the payment in the table, and look in the Status column.
If the status is:
- Pending: Zenefits hasn't pulled the funds from the account yet. Give it a day or two.
- Sent: Zenefits has pulled the funds. Give it a few more days to reach the contractor. Payments can take up to 8-10 business days to complete.
- Failed: Click on the red Failed link to see the reason for failure, and follow the instructions to resolve the issue. Then, contact Support once the issue is resolved so that Zenefits can resend the payment.