You can only cancel a background check before the individual signs the authorization form in Zenefits. Once an individual signs the authorization form, the background check can't be canceled.
To cancel a background that is still awaiting authorization:
- From the admin dashboard, click on the Directory app and select the name from the list.
- Click on Documents on the left side of the page.
- In the Hiring section, place your pointer over the status next to Background Check.
- If you are able to cancel the background check, a Cancel button will be shown.