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Cancel a background check

You can only cancel a background check before the individual signs the authorization form in Zenefits. Once an individual signs the authorization form, the background check can't be canceled.

To cancel a background that is still awaiting authorization:

  1. From the admin dashboard, click on the Directory app and select the name from the list.
  2. Click on Documents on the left side of the page.
  3. In the Hiring section, place your pointer over the status next to Background Check.
  4. If you are able to cancel the background check, a Cancel button will be shown.
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