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Incomplete background check reports

If you receive an incomplete background check from Checkr stating that "The candidate has not provided the documents necessary for SSN verification" there are several possible reasons for the failed background check.

  • The Social Security Number and the name did not match.
  • The Social Security Number was associated with multiple names.
  • The Social Security Number was invalid.

Checkr will also reach out directly to the candidate. The candidate should contact Checkr at clients @checkr. com to resolve the issue. Once the information is updated, Checkr will rerun the background check.

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