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eNPS Survey Methodology

The employee Net Promoter Score (eNPS) value from the survey is calculated in the following manner.

Identify promoters, passives and detractors

  • Promoters: respondents giving a 9 or 10 score 
  • Passives: respondents giving a 7 or 8 score 
  • Detractors: respondents giving a 0 to 6 score

The eNPS value is calculated as the difference between the percentage of promoters and detractors.

For example, if your results are: 

25% promoters 

55% passives

20% detractors 

NPS = promoters - detractors.

25 (promoters) - 20 (detractors) = +5 NPS

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