Zenefits Accounts & Settings

In order to determine if you have a Zenefits account, please click this link and select I'm not sure if I have a Zenefits account. Enter the requested information and we'll try to find your account. If you don't think you have an account,  contact your company's HR representative for further information.

All work email changes must be performed by an admin with access to edit worker information. If you're not sure who your admin is, you can find their contact information under the Company Contact section of your Zenefits dashboard.

Company Contact

If you're trying to change your personal email, follow the instructions on this page.

If you are logged out of your account, you can reset your Zenefits password directly from the  login  page :

  1. From the Zenefits home page, click Log In.
  2. Under the Password field, click the Need help logging in? link.
  3. Select I need to reset my password 
  4. Enter the registered email and click Send me a link.
  5. An email will be sent to the registered email with a link to reset the password.

If you are logged into your Zenefits account:

  1. Click on your photo in the upper righthand corner and select Account Settings.
  2. Scroll to Security and click Change Password.
  3. Complete the proper fields with your new password and click Change my password.

When changing your password, make sure it satisfies  Zenefits'  password requirements:

Each valid Zenefits password must be at least 8 characters in length, and contain:

  • At least 1 uppercase letter
  • At least 1 lowercase letter
  • At least 2 numbers
  • At least 1 special character (!@#$%^&*)

To log out of Zenefits, click on the bubble with either your picture or initials in the top right corner, and select Log Out.

To find your Zenefits login email, visit the Login Issues page and:

  • If you don't remember your Zenefits login email, choose I forgot my login email. You'll need to provide your name and your company's name, and verify what city you work in, so that Zenefits can look up your account.
  • If you don't know whether you've registered before or you've lost your registration email, choose I'm not sure if I have a Zenefits account. You'll need to provide your name and your company's name, and verify what city you work in, so that Zenefits can look up your account.
If you don't have access to your Zenefits login email anymore, visit the Login Issues page and choose Something else. Provide a valid email address to reach you, your full name, and a Customer Support specialist will reach out.

Most login issues are simply a matter of the wrong email address or password, or the wrong device:

If you're not able to reset your password, contact Support for assistance.

The company org chart will pull the preferred name that you entered into Zenefits. You can remove your preferred name from your personal Zenefits page by following the steps below.

1. From your main dashboard, click on the Personal Information app.

2. Under Basic Info, click on the edit icon and remove the preferred name.

3. Click Save.

If you cannot remember your login email you may look it up by clicking here or clicking on Need help logging in? from the Login page. Select I forgot my login email and enter your details. 


You will see a masked version of your username but you may request details by clicking on Send me my registration details. If you have multiple logins, Zenefits will remember the emails you logged in with in the past from the same browser and default to them when you login.

Administrators are also able to view employee's login emails from their dashboard.  

A Zenefits ID is given to every worker in Zenefits. You can find your workers’ Zenefits IDs on their Profile under Account Info, or in Business Intelligence reports.

How can I get the Zenefits IDs for all of my workers?

You can do this by running a custom report in the Business Intelligence app.

This number looks different than I remember, has something changed?

Yes, great observation. Zenefits reorganized and reassigned numbers based off of the company and its workers, so that Zenefits IDs within an organization make chronological sense.

Can I customize our Zenefits IDs?

No, Zenefits IDs are built into the system and cannot be customized. You can include your company's ID number system as custom fields.

I used our Zenefits IDs for other reporting purposes. Is there a way to download a report of all of my workers' previous Zenefits IDs?

Yes, if you wish to obtain a mapping of your old & new Zenefits IDs, please contact our Customer Care team.

A Support ID (previously called a Zenefits ID) is given to every worker in Zenefits. It can be found by logging in to your Zenefits account and clicking on the profile icon (either a photo you uploaded or your initials) in the upper right corner. In the drop down, you’ll see your Support ID.

support ID

Why do I need a Zenefits ID?

If you contact Zenefits Customer Care, you will be asked to enter your Zenefits ID, which will help in verifying your account and routing your call to the appropriate agent. Additionally, many companies use the Zenefits IDs for reporting purposes.

To help customers update payroll or external systems, when a worker updates their home address, Company Admins and Payroll Admins will get email and inbox task.

The Email will include

  • Who has changed their address
  • And updates to consider, like their work location, adding a new tax jurisdiction, updating their PTO policy, etc.

The Inbox Task will include

  • Who has changed their address
  • Updates to consider, like their work location, adding a new tax jurisdiction, updating their PTO policy, etc.
  • And their old and new address

Once an admin marks this task “Done”, it will be marked “Done” for all admins. 

Still need our help? Our support team is waiting to help you. Contact us