How can I order new insurance ID cards?

To reorder an insurance card, you'll need to contact your insurance carrier directly. You can do this by calling the Member Services number under your Medical, Dental or Vision Overview page on Zenefits. 


Alternatively, you can create an account on the insurance carrier's website to access a temporary ID card to print at home or download to your phone. Their website link will also be available under the Member Services & Claims Info section on your Medical, Dental or Vision Overview page. Member portals are also extremely useful for other reasons such as conducting provider searches, viewing your claims, or reordering a permanent card to be sent to your home.

In many cases, insurance carriers don't issue physical dental or vision ID cards. You can simply provide your SSN and Group Number to a provider at the time of service in place of a card. If you have dependents on your plan, they can provide your SSN as well.

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