Maximizing your Zenefits Support Experience

Please note that in addition to this being our busiest time of year for customer support, with the impact of COVID-19 on the rise again, your hold and turnaround times for customer support via phone, chat and email may be longer than usual.

Therefore, we wanted to remind you of the best ways to get in touch with our team when you need assistance. Following these steps each time you have an inquiry will ensure that you streamline your time to resolution, and are routed directly to the team best able to assist. 

  1. Log into your Zenefits administrator account 
  2. Click the blue question mark in the bottom right corner of the screen. Ask your question and review our immediately-recommended answers 
  3. If you still require additional detail and need to speak with a member of our team, click ‘Contact Support’ at the bottom of the box. Select the options most applicable to your question to ensure you are routed to the person best able to assist

We appreciate your partnership and we are committed to always working to improve your experience. 

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