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FAQs about Bank Accounts and Payroll

For Administrators and Employees

Can I add a non-US bank account in Zenefits?

At this time, workers are only able to enter information for US bank accounts in Zenefits.

Do administrators receive notifications when employees change bank information?

Zenefits does not notify administrators when employees make changes to their banking information. However, if you use Pay Connect or File Sync, you'll be able to review all payroll-related changes made in Zenefits during a pay period in the Modifications report.

How do I change my bank account distribution amounts?

Employees who have their paycheck distributed across multiple bank accounts can update the distribution amounts directly through the Zenefits dashboard.

  • Log into Zenefits.
  • Click on the Personal Information app.
  • Click on the Banks & Paychecks tab from the left-hand side.
  • Scroll down to the Paychecks section and click the edit pencil icon.
  • Use the arrows to rearrange the accounts into the desired order
  • Enter the amount in dollars you'd like to have distributed to each account.
    If you don't see all the bank accounts you've added, click the Add Account to Distribution link to add it to the distribution.
  • Save when done.

At this time, Zenefits only allows distribution in dollar amounts, not percentage.

How do I update my bank account in Zenefits as an employee?

Note that for security purposes, you cannot edit bank account information. You must add your information as new and delete the old entry.

  • Log into your Zenefits account and go to the Personal Information app on the dashboard. 
  • You'll make these changes in the Banks & Paychecks section. 
  • Click +Add Bank Account to enter the new account. 
  • Then, adjust the distribution amounts in the bottom section as desired.
  • Save.

Then, you can delete your old bank account information if it's no longer needed.

These changes may not go into effect until a following pay period. This is dependent on when you update this information in Zenefits, your next check date, and when your administrator carries the change out (if applicable).

How many bank accounts can I add?

Here's a table that lists the maximum number of personal bank accounts that Zenefits will allow workers to add, and the method by which they can divide their paycheck between the accounts. These limitations depend on which payroll provider your company uses.

Provider Rules for Multiple Bank Accounts in Payroll

Provider Max Number of Accounts Allowed Type of Distribution Allowed
Zenefits Payroll 10 Dollar amount or Percentage
ADP Workforce 6 (3 Checking and 3 savings) Dollar amount
Paychex 10+ Dollar amount or Percentage
Other 2 (please note that some payroll providers may only allow 1) Dollar amount

Follow these instructions to add personal bank accounts in Zenefits. If you find that you can't add more than one account, that's because your company manually manages its payroll outside of Zenefits. Talk to your administrator to set up multiple bank accounts in payroll.

If you've added additional bank accounts to your distribution, allow 2 pay cycles to have the distribution updated.

What should I do if I didn't get paid?

If you were expecting payment today and have not yet received it, here are some things to check: 

1. Is Zenefits your payroll provider, or is your company using a third party payroll service integrated with Zenefits?

If Zenefits is not your payroll provider, you will need to speak to the Human Resources (HR) contact that is listed in your Zenefits account, who will work with your payroll provider on the issue.

2. Is it at least noon on the day of the check date? 

It’s common for a direct deposit payment to post late in the morning of the scheduled check date. It will depend on your bank’s processing time, so it's best to reach out to them directly for confirmation of timelines.

3. Have you notified anyone in your company about this issue? 

Reach out to your Human Resources (HR) contact as soon as possible. They will be able to notify you of any known issues and can confirm whether or not you were included on their pay run. 

4. Did you recently change your bank account information? 

If you changed your account information after your administrator processed payroll, the funds would be deposited to your old account. It’s best to update your bank account information at least seven days before you expect a check and let your administrator know so they can confirm if the change has been made in time for the next payroll.

5. Is this your first payment from your company? 

Confirm that you have entered all of your account details correctly. You may also want to reach out to your bank. They may be slower to post deposits from new sources. 

6. Have you reached out to your bank? 

They will have more insight into the status of any pending payments and can inform you if there is any issue with your account. 

If the direct deposit has failed, Zenefits will have limited insight into the status of your deposit until at least three business days after your check date when the recipient bank has notified Zenefits of the failure. When Zenefits has received this alert, we will notify your administrator with next steps.

My bank information is incorrect

If your bank information is incorrect in Zenefits, please update the bank information as soon as possible. These updates will usually take 1-2 business days to be processed. 

If you are concerned about your paycheck going to the wrong bank account, please reach out to your HR contact to inform them of the change you made. They will be able to ensure the correct bank information is listed in payroll or they can reach out to Zenefits Customer Care, if necessary.

What should I do if my staff reports they did not get paid?

If you were expecting payment today and have not yet received it, here are some things to check: 

1. Is Zenefits your payroll provider, or is your company using a third party payroll service integrated with Zenefits?

If Zenefits is not your payroll provider, you will need to speak with your payroll provider on the issue.

2. Is it at least 5 PM on the day of the check date? 

It’s common for direct deposit payments to post by end of day of the scheduled check date. It will depend on your bank’s processing time. 

3. Have you confirmed the payment method associated with the pay run?

Have you confirmed the individual who was expecting payment has their payment method set to Direct Deposit? If their payment method is check, you will need to manually write or print a check for that person.

4. Has the individual confirmed their bank information is accurate? Have they recently changed their bank account information? 

If the worker changed their account information after payroll is processed, the funds would be deposited to their old account. It’s best to update bank account information at least seven days before an expected check date. 

We also recommend having the worker or individual reach out to their bank directly to see if there was any issue on the bank's end. 

If the direct deposit has failed, Zenefits will have limited insight into the status of your deposit until at least three business days after your check date when the recipient bank has notified Zenefits of the failure. When Zenefits has received this alert, we will notify the appropriate administrator with specific instructions on how to handle. 

For any questions on what to do in the event one of of your workers reports that they entered incorrect banking information, please feel free to contact Zenefits Customer Care team.

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