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Can't Update Level of Service for an Agency

There are some circumstances in which you may not be able to update your Level of Service for a particular agency and will need to reach out to our Customer Care team:

  1. Some agencies have very strict authorization requirements in order for a payroll provider to act as an agent on your behalf.  If more information, forms, or some other authorization task is required in order for you to authorize Zenefits to provide services for a particular type of tax, the Level of Service selection options will be disabled and there will be messaging directing you to reach out to our Customer Care team.
  2. In a situation where you have recently updated your Level of Service for the current quarter, the Level of Service selection options will be disabled for a mandatory five business day waiting period.  This is to allow Zenefits to complete processing of he updated Level of Service and collect or refund any tax payments with future due dates.
  3. Five business days prior to the end of a filing period, the Level of Service selection options will be disabled and there will be messaging directing you to reach out to our Customer Care team.
  4. If you are currently setting up your account in Zenefits Payroll, the onboarding process requires you to complete certain steps, namely loading any payrolls processed prior to Zenefits services, before the Level of Service selection options will be enabled.  Once enabled, you will be able to update Level of Service and transfer responsibility for future tax deposits to Zenefits.
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