Why are my company's tax Levels of Service set to Calculate Only?
During implementation, all state and federal tax jurisdictions will default to Calculate Only. Once all necessary information has been added into Zenefits and validated by the Zenefits Tax team, the service level for each applicable jurisdiction will be moved to Full Service.
Any time an employee is hired, or a work location is added, in a new state, new applicable tax jurisdictions will generate. These will also default to Calculate Only until information is added, Zenefits Customer Care is contacted, and the Zenefits tax team is able to validate the information entered and move the jurisdiction to Full Service.
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