Depending on a user's web browser, the steps to clear the browser's cache and cookies can vary. Please see instructions on how to clear cache for recommended web browsers below.
To quickly bring up the Clear Browsing Data menu in both Chrome and Firefox:
PC: Press Ctrl+Shift+Delete
Mac: Press Command+Shift+Delete (the bigger of the two Delete keys)
Windows: Ctrl + Shift + J
Mac OS: Cmd + Opt + J
If nothing happens when trying to download a document, it may be an issue with the browser settings. Check the browser's address bar for an icon with a red X. If this appears after clicking the link to download, then a pop-up blocker is enabled. Click the link to disable the pop-up blocker and retry the download.
There are a couple reasons that might prevent you from seeing an Inbox task:
If you're having trouble uploading a document into Zenefits, first make sure that you are using one of our recommended platforms. You can also try clearing your browser's cache or using an incognito window.
In the event a button or link is not working, first confirm there are no red notifications or error messages on the page due to an incomplete step. If there are no errors, try the troubleshooting steps below.
If a page in Zenefits does not display at all, or shows a continuous loading screen: