Troubleshooting Steps

In the event a button or link is not working, first confirm there are no red notifications or error messages on the page due to an incomplete step. If there are no errors, try the troubleshooting steps below.

  1. Make sure that whatever browser you're using is the most updated version.
  2. If you're using the most updated version of Safari or Edge but still having issues, you may want to try Chrome or Firefox.
  3. If you're using the most updated version of Chrome or Firefox but still having issues, you may want to try clearing your cache and cookies.
  4. If you're using Chrome and have cleared your cache and cookies and are still having issues, you may want to try clearing your application data.
  5. If you've tried all of the above and are still experiencing issues, please contact us with a screenshot of the full page with JavaScript Console enabled.

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