How do I reset an employee's two-step login information?
If an employee has lost access to the device they use for two-step login, an administrator can reset the employee's two-step login by following the instructions below:
- After logging in to Zenefits, click on the Directory app.
- Click on the employee's name.
- Scroll down to the Account Info section. This will show the employee's current two-step login method.
- Click the Reset button. This will open a pop-up window to confirm the reset of the employee's two-step login method.
The next time the employee tries to log in, they’ll be prompted to set up their new two-step login device.
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