How do I reset an employee's two-step login information?

If an employee has lost access to the device they use for two-step login, an administrator can reset the employee's two-step login by following the instructions below:

  1. After logging in to Zenefits, click on the Directory app.
  2. Click on the employee's name.
  3. Scroll down to the Account Info section. This will show the employee's current two-step login method.
  4. Click the Reset button. This will open a pop-up window to confirm the reset of the employee's two-step login method.

The next time the employee tries to log in, they’ll be prompted to set up their new two-step login device.

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