Why did I get an unrequested authentication code?
Occasionally, users may receive an Authentication Code email they did not specifically request. There are three possible reasons for this:
- The web browser's browsing data has been deleted or the cookies have expired.
- The company has a shared work station and multiple people have used the same computer to log into their Zenefits accounts.
- The third, and least likely reason, is that there someone at a different IP Address is attempting to log in to their Zenefits account.
In each case, there is no additional action needed on the users part. If the user continues to receive an authentication code each time they attempt to log in, this is most likely due to a security setting on their browser.
Thank you for the feedback!