Why is an authentication code required each time I log in?

If Zenefits continues asking for an authentication code at each login, it's probably because the web browser isn't accepting cookies from websites.

  • Zenefits requires that cookies are enabled in the browser in order to correctly determine whether someone has previously logged in.
  • Cookies are not shared between browsers. Switching from one browser to a different web browser will prompt Zenefits to ask for an authentication code.

Enabling Cookies in Firefox:

  1. Click the three horizontal lines hamburger.png? (or "hamburger icon") in the upper-right corner.
  2. Choose Preferences.
  3. Select the Privacy panel.

  4. Set Firefox will: to Use custom settings for history.

  5. Check mark Accept cookies from sites to enable Cookies.

Enabling Cookies in Google Chrome:

  1. Click the three horizontal lines hamburger.png? (or "hamburger icon") in the upper-right corner.
  2. Select Settings.

  3. Click Show advanced settings...

  4. In the Privacy section, click the Content settings button.

  5. In the Cookies section, Allow Local Data to be Set.


Additional steps include:
  • Checking spam/junk inbox
  • Whitelist Zenefits email (noreply@zenefits.com)

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