Dispute point-of-sale transactions for your Zenefits card

Claim disputes are not accepted from the individual cardholder; the dispute must be submitted by Zenefits. 

You can dispute Point-Of-Sale (POS) transactions by completing the Cardholder dispute form and email it to the Zenefits Customer Care team. Disputes must be submitted within 55 days of the transaction(s). There are absolutely no exceptions to this rule.

Keep in mind, you can only dispute transactions that have posted to your account; authorizations that do not post to your account cannot be disputed. When calculating the allowed time limit use the Transaction Date. Keep in mind, time limits are expressed in calendar days, not business days.

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