HR Plus Support

Accessing Support Through the Chatbot and Quick Links

All employees have access to our Chatbot, located in the lower right-hand corner of your screen. It’s your go-to resource for quick answers to common platform questions and information—available 24/7.

Essentials Customers

If you’re on an Essentials package without Advisory Services, you can still get help anytime by using the Chatbot in the lower right-hand corner. It’s equipped to guide you through most support topics or escalate your issue when needed.

HR Plus Customers: Quick Link Access

If you are an administrator and your organization has an HR Plus subscription and one of the following service packages, you’ll also see the “Contact HR Plus Support” Quick Link for more streamlined access to our support team:

• HR Advisory
• Payroll Manager
• Payroll Tax Compliance Manager
• HR Manager

How to Use the Contact HR Plus Support Quick Link

1. Log into your account by clicking the "Login" button on the top right-hand corner of www.trinet.com.

2. Click the "Login" button under "HR Platform & HR Plus" and log in.
    o If you need help logging in, click here.

3. Click the “Contact HR Plus Support” Quick Link in the right-hand navigation pane.

4. Choose the option that best suits the support you need: HR or Payroll. Options will vary based on your HR Plus package.
    o For general support assistance, such as platform-related questions, we recommend utilizing the “On-Demand Support” option or click the Chatbot located in the bottom        right-hand corner of the screen.

5. Next, make the selection that best suits your question or issue.

6. Then, complete the form, including as many details as possible to help us better support you. If you need immediate assistance, you may call the number listed on the form. Otherwise, you will receive a response via email, or you can request a reply by phone.

7. Submit the form and you will hear from one of our specialists soon. We look forward to supporting you!

What is the “Contact HR Plus Support” Quick Link?

The “Contact HR Plus Support” Quick Link is a hyperlink on the Dashboard that enables you to submit a support case in just three steps, making it quicker and easier to get the help you need.

How do I find and use the Quick Link?

You’ll find the “Contact HR Plus Support” Quick Link on your HR platform Dashboard in the right-hand navigation pane under Quick Links.

What types of support can I request through the Quick Link?

You can submit a variety of service support requests, such as handbook/policy review, employee relations, tax account setup, general requests, and much more. Choose the options most relevant to the support you need to help us better understand and resolve your request quickly.

What are the benefits of using the Quick Link?

The benefits include:

• Faster routing means possible quicker resolutions thanks to fewer steps than previously available
• Simpler experience with a user-friendly workflow
• Smarter support through better case routing with specific support options

Will the chatbot still be available?

Yes, the chatbot is still available and continues to be a helpful resource. While we recommend using the new Quick Link for a faster and more direct way to submit support requests, the chatbot can still assist with self-serve options — including Help Center articles, common troubleshooting tips, and general support.

What should I do if I don’t see the Quick Link?

This Quick Link is only available for HR Plus customers with one of the following packages: HR Advisory, Payroll Manager, Payroll Tax Compliance Manager, or HR Manager. If you have an Essentials package without Advisory Services, please use the Chatbot in the lower right hand corner for support questions.